Last updated: 01/01/2026
At Mobility Hire Limited, we aim to provide clear and fair refund terms so customers understand their rights when cancelling or modifying a booking.
This Refund Policy applies to all mobility equipment rented through our website or customer service channels.
Refund eligibility depends on when you cancel your booking relative to the scheduled delivery time. All cancellations must follow the rules outlined in our Cancellation Policy.
Refunds are issued as follows:
Eligible for an 80% refund
20% administrative fee applies
Refund issued to your original payment method
Eligible for an 80% refund
20% administrative fee still applies
No refund is available
This includes same-day cancellations or changes
You are not entitled to a refund if:
You cancel within 48 hours of delivery
You fail to show up at the delivery location
You provide incorrect delivery information
You refuse the equipment at delivery
You return the equipment earlier than scheduled
Equipment is unavailable for use due to customer misuse or negligence
If equipment arrives faulty, damaged, or not as described, you must notify us immediately.
We will:
Repair or replace the equipment wherever possible, OR
Provide a partial or full refund if a suitable replacement cannot be supplied
Refunds in these cases are handled on a case-by-case basis and do not fall under the standard cancellation rules.
Once your refund is approved:
It will be processed within 5–10 business days
Bank or payment provider delays are outside our control
We may issue a full refund if:
Equipment becomes unavailable
Unexpected operational issues occur
Extreme weather or safety concerns prevent delivery
We cancel the booking for reasons outside your control
To request a refund, contact us with your booking reference:
Email: info@mobilityhireantalya.com
Phone: +44 01843 889 889