Last updated: 01/01/2026
At Mobility Hire Limited, we understand that plans can change. This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for mobility equipment rentals.
By placing a booking with us, you agree to the terms below.
Cancellations must be made by contacting us directly via:
Email: info@mobilityhireantalya.com
Phone: +44 01843 889 889
The time of cancellation is based on when we receive your written or verbal notice.
If you cancel 72 hours or more before your scheduled delivery time:
A 20% administrative fee will be deducted from your refund.
The remaining 80% will be refunded to your original payment method.
This fee covers processing, scheduling, supplier preparation, and administrative labour already completed.
If you cancel between 48 and 72 hours before delivery:
Your booking is not fully refundable.
A 20% administrative fee still applies.
The remaining 80% will be refunded.
If you cancel 48 hours or less before the scheduled delivery:
No refund will be issued.
This is because equipment, supplier logistics, and transport arrangements have already been confirmed and reserved exclusively for your booking.
If our delivery team arrives and:
You are not at the location, or
You refuse delivery, or
You provided an incorrect address
This is treated as a same-day cancellation, and no refund will be issued.
If you choose to return the equipment earlier than the agreed rental period:
No partial refund will be given for unused rental days.
You may request a change in your delivery date/time:
72+ hours before delivery: free to reschedule.
48–72 hours: may incur additional fees depending on supplier availability.
48 hours or less: changes cannot be guaranteed and may be treated as a cancellation with no refund.
Mobility Hire Limited reserves the right to cancel your booking due to:
Equipment becoming unavailable
Operational issues
Safety concerns
Supplier or logistics disruption
In such cases, you will receive a full refund, and no cancellation fees will apply.
Approved refunds will be processed:
Within 5–10 business days, depending on your bank or payment provider.
If you have questions about this Cancellation & Refund Policy, please contact us:
Mobility Hire Limited
Email: info@mobilityhireantalya.com
Phone: +44 01843 889 889
Address: Waterside Court, Falmouth Road, Penryn, Cornwall, TR10 8AW, United Kingdom