Last updated: 01/01/2026
This Privacy Policy explains how Mobility Hire Limited (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you use our website and services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Mobility Hire Limited
Registered office:
Waterside Court, Falmouth Road, Penryn, Cornwall, TR10 8AW, United Kingdom
Email: info@mobilityhireantalya.com
Phone: +44 01843 889 889
We provide mobility equipment hire services, working with suppliers and partners in Türkiye to deliver equipment to customers.
For data protection purposes, we are the Data Controller of your personal information.
We may collect and process the following types of personal data:
Name and contact details (e.g. email address, phone number, postal address)
Booking details (rental dates, hotel or accommodation details, delivery address)
Payment information (processed via our payment providers – we do not store full card details)
Communication records (emails, messages, phone call details)
Any additional information you choose to provide (e.g. accessibility needs, special requests)
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and similar technologies (see Cookies section, if you add one later)
We may receive information about you from:
Travel agents, hotels or partners who make bookings on your behalf
Payment processors and fraud prevention services
We use your personal data for the following purposes:
To process and manage your bookings and rental agreements
To deliver and collect mobility equipment via our suppliers in Türkiye
To communicate with you about your booking, including confirmations, reminders and changes
To respond to your enquiries, complaints or support requests
To take payment and manage billing, refunds and charges
To improve our website and services (analytics, troubleshooting, user experience)
To comply with legal obligations, including tax, accounting and regulatory requirements
We will only use your personal data where we have a lawful basis, which may include:
Performance of a contract
Compliance with legal obligations
Our legitimate interests (e.g. business operations, preventing fraud)
Your consent (e.g. for certain marketing activities, if used)
Under UK GDPR, we rely on one or more of the following legal bases:
Contract: processing is necessary for the performance of a booking or rental agreement with you.
Legal obligation: processing required to comply with law (e.g. financial records).
Legitimate interests: processing for our legitimate business purposes, provided your rights do not override those interests.
Consent: where you have given clear consent (for example, to receive optional marketing communications).
You can withdraw your consent at any time by contacting us.
We may share your personal data with:
Suppliers and partners in Türkiye who deliver and collect mobility equipment and provide local support.
Payment service providers to process your payments securely.
IT and hosting providers who support our website and systems.
Professional advisers (e.g. accountants, legal advisors) where necessary.
Authorities or regulators, if required by law or to protect our rights.
We do not sell your personal data to third parties.
Whenever we share data, we only share what is necessary for the purpose and ensure appropriate safeguards are in place.
As we work with suppliers in Türkiye, some of your data may be accessed or processed outside the UK.
Where your data is transferred outside the UK, we take steps to ensure it is protected, for example by:
Sharing only the minimum data needed for delivery and collection
Using secure methods of communication
Working with trusted partners who are contractually required to protect your data
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:
For the duration of your booking and rental
For as long as required by law (e.g. tax and accounting records)
For a reasonable period afterwards to handle queries, complaints or legal issues
When we no longer need your data, we will delete or anonymise it securely.
Under UK data protection law, you have the following rights:
Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to request we limit how we use your data.
Right to data portability – to request we transfer your data to another organisation, where applicable.
Right to object – to object to processing based on legitimate interests or for direct marketing.
Rights related to automated decision-making and profiling – we do not currently carry out automated decision-making that has legal or similarly significant effects.
To exercise any of these rights, please contact us using the details in section 1. We may need to verify your identity before responding.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Our services are not specifically directed at children. Where a booking is made for a child, the booking must be made by a parent or legal guardian.
If you believe we have collected personal data about a child without appropriate consent, please contact us and we will delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We recommend you review this page periodically to stay informed about how we handle your data.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Mobility Hire Limited
Email: info@mobilityhireantalya.com
Phone: +44 01843 889 889
Address: Waterside Court, Falmouth Road, Penryn, Cornwall, TR10 8AW, United Kingdom